Frequently Asked Questions

Everything you need to know about shopping with BROWNS.

What are your standard shipping times?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

How do I return an item?

We offer a 30-day return policy. Simply visit our returns portal, print your prepaid shipping label, and drop the package at any authorized carrier location.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Affirm.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Do you offer international shipping?

Yes, BROWNS ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

Are the products on your site authentic?

Absolutely. We source all our inventory directly from authorized brand partners and manufacturers to ensure 100% product authenticity for every customer.